Episode 14 – Quantum Health | Worth Houghton

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Topics:  

  • The Consumer Healthcare Journey
  • Navigating the Complexities of the Healthcare System
  • Care Coordination
  • Consumer Engagement
  • Steerage
  • The Net Promoter Score
  •  Improving the Consumer Experience
  • Healthcare Advocacy
  • Unbundled Approach to Healthcare

 

In this episode, Michael introduces you to Worth Houghton who is a 25-year veteran of the employee benefits industry and Vice President of Sales for Quantum Health. Join us as we discuss Quantum Health’s unique model of care coordination and it’s impact on higher benefits engagement, better clinical outcomes, and ultimately, lower healthcare costs.

 

Here’s a glance at what we discuss in this episode:

  • Worth Houghton’s background and how he got into the Healthcare Industry
  • Five components of healthcare that drive complexity
  • Understanding why consumers are not engaging in traditional insurance carrier resources when they should be
  • How Quantum Health is trying to address the problems of low benefits engagement, low clinical engagement and rising claim costs
  • How Quantum Health’s intake model is different from the traditional insurance carrier model
  • Understanding how Quantum Health provides efficiency to the consumer’s healthcare journey
  • Quantum’s realtime intersect process and the impact it has on coordination of care
  • How Quantum helps steer employees to cost efficient providers and other tools and programs that an employer offers
  • Quantum’s Service “Pods” and how they are structured to maximize employer objectives and employee engagement with point solutions
  • Defining consumer engagement and how Quantum’s model increases engagement 5-6x beyond traditional carrier levels
  • Understanding the important metric of the Net Promoter Score and how it measures consumer satisfaction
  • How Quantum Health’s services help drive consistently low annual average trend of 2%
  • The unbundled approach vs. bundled approach to TPA, care management and ancillary services
  • Quantum fee structure and who they are a good fit for
  • Quantum Health website:  http://quantum-health.com/

About the Host, Michael Menerey

Michael Menerey is a Senior Vice President and Benefits Consultant with one of the largest Employee Benefits Brokerage & Consulting firms in the country. He is a partner in the Employee Benefits Practice and works in the Los Angeles office.

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